CUSTOMER SATISFACTION
FEEDBACK FORM - (you may print it and send it to us)
It
is our endeavor at Unicare Emergency Equipment to ensure Customer Satisfaction
with our Product & service.
In
order to enable us to achieve this goal, we solicit your support by requesting
you to fill up this form by applying a tick mark against each criteria listed
as Excellent, Good, Average, Fair or Poor as per your perception and experience
and return same to us.
Review Period: April, 200__ to
March, 200__
Products Supplied:
______________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
|
Sr. No.
|
Criteria
|
Rating
|
|
Excellent
|
Good
|
Average
|
Fair
|
Poor
|
|
1
|
Quality of our
Products.
|
|
|
|
|
|
|
2.
|
Quality of
Technical Support provided by Sales Reps.
|
|
|
|
|
|
|
3.
|
Quality &
Speed of response to enquiries
|
|
|
|
|
|
|
4.
|
Quality &
speed of reponse to complaints
|
|
|
|
|
|
|
5.
|
Adherence to
Delivery commitments
|
|
|
|
|
|
|
6.
|
Quality of
Packaging / Operating Instructions provided on our products
|
|
|
|
|
|
|
7.
|
Product Pricing as
compared o Quality (Value for money)
|
|
|
|
|
|
|
8.
|
Appearance / Attitude/
Behaviour of Sales Reps.
|
|
|
|
|
|
|
9.
|
Adequacy of visit
by Sales Representatives
|
|
|
|
|
|
|
10.
|
Attitude/Behaviour/
Response of Office / Factory Staff
|
|
|
|
|
|
|
|
|
|
|
|
|
Remarks
: ______________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
Sign
: __________________________ Date
: ____________________
Name
: __________________________________________________________________________
Designation
: ____________________________________________________________________
Name
of Company : _____________________________________________________________
|